![]() Select the type of doorbell you have ( 2K QHD or 1080p HD), then click on the following: To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your doorbell, please follow these steps: If you cannot find a solution regarding your product’s issues, please give us a call at 1-88 or email us at Locate FAQs, Troubleshooting, and Documentation Password Reset (for Wi-Fi standalone cameras only) The following is a list of the most common issues and solutions regarding your camera. If you cannot find your product on the Lorex Support Site or any documentation regarding your product, please give us a call at 1-88 or email us at Most Common Issues About Cameras Select your camera’s model number, then click on the following: Select your device ( Wi-Fi, Wire-Free, IP, or Analog Camera). To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your camera, please follow these steps: ![]() If you cannot find the right solution to your recorder’s issues, please give us a call at 1-88 or email us at Locate FAQs, Troubleshooting, Articles, and Documentations Restore Recorder’s Display Resolution to Factory Default The following is a list of the most common issues and solutions regarding your recorder. If you cannot find your product on the Lorex Support Site or any documentation regarding your product, please give us a call at 1-88 or email us at Most Common Issues About Recorders Select your recorder’s model number, then click on the following: Select Network Video Recorder or Digital Video Recorder. On the Lorex Support Site, go to Products. To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your recorder, please follow these steps: Recorder Locate FAQs, Troubleshooting, Articles, and Documentations We have curated these frequently asked questions (FAQs) to provide you with a quick and easy solution to technical issues affecting your Lorex product.Īll information about Lorex, how to contact us, and relevant information regarding warranty, returns, and shipping are laid out below. The State column shows Completed when the download is complete.Technical Support - Frequently Asked Questions Select the files you want to download and click Start Download. Launch the Lorex ECO Stratus Client software on your PC / Mac.Ĭlick the channel you want to download from and click the Download Content icon ( ). To download recorded video to your PC / Mac: TIP: Under Interval, you can select the maximum length (in minutes) for video saved on the remote computer. In the File Type drop-down, select the file format you would like to use when saving video ( 264 or avi). Launch the Lorex ECO Stratus Client Software for PC / Mac. To change the type of downloaded recorded videos: You can also change the file type downloaded recorded videos. Launch the Lorex ECO Stratus Client software for PC / Mac.Ĭlick the Browse icon ( ) next to the Download Path field to select a desired save directory. To configure your recorded video save directory: REMINDER: The following instructions are shown using Windows 10.īefore you download recorded video, you can configure where recorded video files will be saved. Click here for downloads and documentation for your product. Refer to your user manual for details on how to update firmware. Ensure your firmware is updated to the latest version. ![]() Ensure that you can play the video that you want to back up.Ensure that your DVR / NVR status shows Online.Click here for instructions on how to install ECO Stratus. Ensure that you have downloaded and installed the Lorex ECO Stratus Client software on your PC / Mac.You can use the software to configure the save directory and file type of your downloaded videos. Lorex ECO Stratus Client software enables you to download recorded video to your PC / Mac hard disk drive (HDD). Lorex ECO Stratus Client Software: Downloading recorded video on your PC / Mac
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